Personal Hygiene & Presentation

First impressions do count, and you don’t get a second chance to make a good first impression.  Proper grooming and professional appearance can make you stand out and be ahead of the competition.

• Uniform/Salon clothing should be clean, fresh and ironed.
• Hair should be clean and tied back from the face (if too short, pin back if possible)
• Wear minimal or no jewellery.  Use a fob watch rather than a wristwatch and only wear a plain ring/wedding band.
• Nails should be clean and free from polish unless the polish is well maintained. 
• Use deodorant and ensure your breath is fresh – you will be working in very close proximity to your client’s face. 
• If you wear perfume, wear a lightly scented one.
• Avoid eating (even lollies) or chewing gum while with clients.
• If wearing makeup, ensure coverage is neat and even.  
• Use positive body language.  Positive body language includes:
• Maintaining eye contact with the person you are speaking to.
• Smiling (if appropriate) but especially as a greeting and at the end of a conversation.
• Sitting squarely on a chair, leaning slightly forward (paying attention.)
• Nodding in agreement.
• Look interested

Negative body language includes:

• Not looking at or paying attention to a person when speaking.
• Tapping a foot, fingers etc
• Rocking backwards and forwards
• Scratching
• Continually clearing your throat
• Fiddling with hair, ear lobes, jewellery, jacket, glasses etc
• Picking at fingers or fingernails
• Yawning
• Repeatedly looking at your watch or a clock in the room.